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Terms of Service

Last updated: May 7, 2026

1. Agreement to Terms

By accessing or using Caller Systems (“Service”), you agree to be bound by these Terms of Service (“Terms”). If you are using the Service on behalf of a business, you represent that you have authority to bind that business to these Terms. If you do not agree to these Terms, do not use the Service.

These Terms govern your use of the Caller Systems AI-powered answering service platform, including our website, dashboard, and all related services.

2. Description of Service

Caller Systems provides an AI-powered telephone answering service for home service businesses. When your customers call and you cannot answer, our AI agent answers on your behalf, gathers relevant information, checks your calendar availability, books appointments, and sends you a summary of each call via SMS and email.

The Service requires connecting your Google or Microsoft 365 calendar and forwarding your business calls to a Caller Systems phone number. Call forwarding is configured through your existing phone carrier using standard call-forwarding codes provided in your dashboard.

3. Account Registration and Eligibility

To use the Service, you must create an account and provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

You must be at least 18 years old and legally authorized to operate a business in your jurisdiction. By registering, you confirm that the information you provide is accurate and that you will keep it up to date.

4. Subscription, Billing, and Free Trial

The Service is offered on a subscription basis (monthly or annual). Subscription fees are charged in advance for each billing period.

  • Free Trial. New accounts receive a 7-day free trial. No charge is made during the trial period. If you do not cancel before the trial ends, your payment method will be charged at the applicable subscription rate.
  • Auto-Renewal. Subscriptions automatically renew at the end of each billing period. You authorize us to charge your payment method on file for each renewal period.
  • Price Changes. We may change subscription prices with at least 30 days’ prior notice. Continued use after the notice period constitutes acceptance of the new price.
  • Taxes. Prices do not include applicable taxes. You are responsible for any taxes owed in your jurisdiction.

Payments are processed by Stripe, Inc. By providing payment information, you also agree to Stripe’s terms of service. We do not store your full card details.

5. Cancellation and Refunds

You may cancel your subscription at any time from your dashboard. Cancellation takes effect at the end of your current billing period; you will retain access to the Service until that date.

Subscription fees are non-refundable except as required by applicable law or as determined at our sole discretion in cases of documented service outages or errors on our part. Refund requests must be submitted within 7 days of the charge in question.

6. Communications Consent

By providing your phone number and using the Service, you expressly consent to receive automated SMS text messages and emails from Caller Systems at the phone number and email address you provide, including:

  • Call summary notifications after each call handled by your AI agent
  • Urgent touchback alerts when callers flag their issue as urgent
  • Account notifications including billing alerts, service updates, and provisioning status
  • Occasional product updates and service announcements

Message frequency varies based on your call volume. Standard carrier message and data rates may apply. You may opt out of marketing messages at any time by replying STOP to any SMS or by contacting us at legal@callersystems.com. Opting out of transactional messages (call summaries and alerts) will disable core features of the Service.

7. Call Recording and AI Processing

The Service records and transcribes telephone calls handled by your AI agent. By using the Service, you acknowledge and agree that:

  • All calls answered by your Caller Systems agent are recorded and processed by AI systems to generate transcripts, summaries, and appointment data.
  • You are solely responsible for complying with all applicable call recording consent laws in your jurisdiction (including two-party consent states). This includes ensuring that callers are informed that their call may be recorded. You may configure your AI agent to announce recording at the start of each call.
  • Call recordings and transcripts are retained for a period of 90 days and then automatically deleted, unless a longer retention period is required by law or requested by you.

8. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable law or regulation
  • Engage in fraudulent, deceptive, or misleading activity
  • Impersonate any person or entity
  • Harass, threaten, or harm any person
  • Interfere with or disrupt the Service or its infrastructure
  • Attempt to gain unauthorized access to any part of the Service
  • Use the Service for spam, robocalling, or any unsolicited commercial communications

We reserve the right to suspend or terminate accounts that violate these terms without notice.

9. Third-Party Services

The Service integrates with third-party platforms to deliver its functionality, including:

  • Vapi: AI voice processing and telephony
  • Google / Microsoft: Calendar integration
  • Stripe: Payment processing
  • Twilio: SMS delivery
  • Resend: Email delivery

Your use of integrated third-party services is subject to their respective terms of service and privacy policies. We are not responsible for the practices or availability of third-party services.

10. Intellectual Property

The Service, including its design, code, content, and branding, is owned by Caller Systems and protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service for your internal business purposes during your active subscription.

You retain ownership of your business data, call transcripts, and customer information. By using the Service, you grant us a limited license to process that data solely to provide and improve the Service.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI RESPONSES WILL BE ACCURATE OR APPROPRIATE FOR YOUR SPECIFIC NEEDS.

AI-generated call summaries and appointment bookings are provided as a convenience. You are responsible for reviewing all AI-generated content and verifying any bookings or customer commitments made through the Service.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CALLER SYSTEMS AND ITS OPERATORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, OR LOST BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 3 MONTHS PRECEDING THE CLAIM.

13. Indemnification

You agree to indemnify, defend, and hold harmless Caller Systems and its operators from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your failure to comply with call recording consent laws; or (d) any claim by a third party relating to calls handled by your AI agent.

14. Modifications to the Service and Terms

We reserve the right to modify these Terms at any time. We will provide at least 14 days’ notice of material changes via email or a notice in your dashboard. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.

We may also modify, suspend, or discontinue any part of the Service with reasonable notice, except in cases of emergency or legal obligation.

15. Governing Law and Disputes

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any dispute arising from these Terms or the Service shall be resolved through binding arbitration under the rules of the American Arbitration Association, except that either party may seek injunctive relief in court for intellectual property or confidentiality violations.

You waive any right to participate in a class action lawsuit or class-wide arbitration.

16. Contact

Questions about these Terms should be directed to:

Caller Systems
legal@callersystems.com

Terms of Service: Caller Systems